Terms of service

Terms & Conditions

Welcome to Jeelo. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our platform. By accessing or using this website, you agree to comply with and be legally bound by these Terms.

1. General

1.1

These Terms & Conditions apply to all purchases made through www.jeeloestore.com, operated by Pratham Carbon Free Vision Pvt Ltd (“Jeelo”, “Company”, “We”, “Us”, or “Our”).

1.2

By using this website, placing an order, or availing any services, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy, Return Policy, Warranty Policy, and any additional terms applicable to specific products or services.

1.3

Jeelo reserves the right to modify, update, or revise these Terms at any time without prior notice. Continued use of the website constitutes acceptance of such changes.

1.4

If you do not agree with these Terms, please refrain from using the website.

2. Business & Services

2.1

Jeelo is an online platform offering furniture, chairs, ergonomic products, accessories, and related services directly or through authorized partners.

2.2

We reserve the right to:

  • Modify or discontinue products/services

  • Update pricing

  • Change offers or promotional campaigns

  • Refuse service at our discretion

without prior notice.

3. Products

3.1

Jeelo offers products including but not limited to:

  • Gaming Chairs

  • Office Chairs

  • Executive Chairs

  • Recliners

  • Tables & Furniture

  • Ergonomic Accessories

3.2

Product images displayed on the website are for illustrative purposes. Actual colors, textures, or finishes may slightly vary due to photography, screen settings, lighting, or manufacturing batches.

3.3

In case a product arrives damaged or defective, customers must notify us within 7 days of delivery by emailing photographs/videos to:
📧 info@jeeloestore.com

4. Eligibility

4.1

You must be at least 18 years old or legally eligible to enter into a binding contract under applicable Indian laws.

4.2

Jeelo reserves the right to refuse access or terminate accounts at its discretion.

5. Pricing & Payments

5.1

All prices displayed on www.jeeloestore.com are in INR and inclusive/exclusive of taxes as mentioned.

5.2

Prices, discounts, offers, and availability are subject to change without prior notice.

5.3

In case of pricing or typographical errors, Jeelo reserves the right to cancel or modify orders and initiate refunds if payment has already been processed.

5.4

Payments are securely processed through third-party payment gateways. Jeelo does not store complete card or banking details.

6. Shipping & Delivery

6.1

Delivery timelines are estimates and may vary depending on:

  • Location

  • Logistics availability

  • Weather conditions

  • Public holidays

  • Operational circumstances

6.2

Orders placed on weekends or public holidays may be processed on the next working day.

6.3

Jeelo shall not be liable for delays caused by third-party logistics providers or unforeseen events.

7. Returns & Refunds

7.1

Eligible products may be returned according to our Return Policy available on www.jeeloestore.com.

7.2

Returned products must:

  • Be in original condition

  • Include original packaging

  • Show no excessive usage or damage

7.3

Refunds will be processed after successful quality inspection.

8. User Account & Security

8.1

Users are responsible for maintaining the confidentiality of their account credentials.

8.2

Any activity performed through your account shall be considered authorized by you.

8.3

Jeelo shall not be liable for unauthorized account access resulting from user negligence.

9. User Conduct

By using the website, you agree not to:

  • Violate applicable laws

  • Upload malicious software or viruses

  • Attempt unauthorized access to systems

  • Engage in fraudulent transactions

  • Use automated bots or scraping tools

  • Post unlawful, abusive, defamatory, or offensive content

10. Intellectual Property

10.1

All website content including:

  • Logos

  • Product designs

  • Images

  • Videos

  • Text

  • Graphics

  • Branding

are the intellectual property of Jeelo and/or its licensors.

10.2

No content may be copied, reproduced, distributed, or used commercially without prior written permission.

11. Limitation of Liability

11.1

Jeelo shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business

  • Website interruptions

  • Delays caused by third parties

  • Technical issues beyond reasonable control

11.2

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

12. Disclaimer

12.1

All products and services are provided on an “as available” basis without warranties unless specifically mentioned under a separate Warranty Policy.

12.2

Jeelo does not guarantee uninterrupted or error-free website operation.

13. Warranty

Applicable products may include warranty coverage as specified on the product page or Warranty Policy.

Warranty does not cover:

  • Normal wear & tear

  • Misuse or improper assembly

  • Physical damage

  • Unauthorized modifications

14. Third-Party Links & Services

The website may contain links to third-party platforms or services. Jeelo is not responsible for the content, policies, or operations of third-party websites.

15. Termination

Jeelo reserves the right to suspend or terminate user accounts or website access for:

  • Violation of Terms

  • Fraudulent activities

  • Abuse of policies

  • Any activity harmful to the company or users

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of courts located in Maharashtra, India.

17. Communication

By using our website, you consent to receive:

  • Order updates

  • Promotional messages

  • Emails

  • SMS notifications

  • Customer support communications

You may opt out of promotional communications anytime.

18. Contact Information

For questions or concerns regarding these Terms & Conditions:

📧 Email: info@jeeloestore.com
📞 Phone: +91 8149564122

🌐 Website: www.jeeloestore.com