Shipping policy

Shipping & Delivery Policy

At Jeelo, we are committed to delivering your products safely, quickly, and efficiently across India.

Do You Ship to My City or Location?

Yes. We deliver to most major cities and towns across India through trusted logistics partners such as:

Delhivery
Blue Dart
FedEx
DTDC
Other regional courier partners

If your delivery location falls in a remote or rural area, additional shipping charges may apply depending on courier serviceability.

We recommend contacting our support team with your PIN code before placing the order if your location is outside major city limits.

📧 Email: info@jeeloestore.com
📞 Phone: +91 8149564122

Estimated Delivery Time

Orders are typically dispatched within 2–4 working days after order confirmation
Delivery generally takes 5–10 working days depending on your location

Please note:

Delivery timelines may vary during festivals, sales, natural disruptions, strikes, or unforeseen logistics delays
Certain products may require additional processing or transit time

If your order is delayed, our support team will assist you with updated tracking information.

Shipping Charges

Most orders on www.jeeloestore.com are eligible for free shipping across India.

However:

Remote area deliveries
ODA (Outside Delivery Area) locations
Special handling zones

may attract additional shipping charges, which will be communicated before order confirmation.

There are no hidden charges beyond the amount displayed during checkout.

Order Tracking

Once your order is dispatched:

You will receive a tracking number via SMS, email, or WhatsApp
You can track your shipment directly through the courier partner’s tracking portal

For tracking assistance, contact:
📧 info@jeeloestore.com

What Should I Check at the Time of Delivery?

Upon delivery, please:

Check the outer packaging for visible damage
Verify that all parts and accessories are included
Retain the original packaging materials
Follow the assembly instructions provided with the product

For products covered under warranty:

Warranty registration may be required within the specified time mentioned on the product page
Warranty duration may vary from product to product

What If I Receive a Damaged Product?

We take utmost care in packaging every order securely.

If your product arrives damaged:

Take clear photos/videos of:
- Outer packaging
- Damaged parts
- Shipping label
Email the details within 48 hours of delivery

📧 info@jeeloestore.com

Our support team will review the issue and respond within 2 business days.

Depending on the assessment, we may:

Replace the damaged part
Arrange repair assistance
Provide a replacement product
Offer another suitable resolution

Can I Cancel My Order?

Yes, order cancellations are allowed within 24 hours of placing the order.

After 24 hours:

Orders may already be processed or dispatched
Cancellation requests may not be accepted

For cancellation requests:
📧 info@jeeloestore.com
📞 +91 8149564122

What If My Order Shows Delivered but I Have Not Received It?

Please first check with:

Family members
Security personnel
Neighbors
Reception desk

If the package is still not located:

📧 info@jeeloestore.com
📞 +91 8149564122

Our team will coordinate with the courier partner and investigate the issue.

Please note:

Courier investigations may take 7–14 business days
Complaints raised after 48 hours from delivery status update may not be accepted as per courier policies