refund-policy
Cancellation & Refund Policy
Simple, Transparent & Customer-Friendly
At JeeloeStore, we understand that plans can change. Our goal is to make the cancellation and refund process straightforward, transparent, and hassle-free while ensuring fairness for both customers and our business operations.
1. Order Cancellation Before Processing
When Does This Apply?
This applies when your order has been placed but has not yet been processed, packed, or assigned for shipment.
Cancellation Charges
| Order Type | Cancellation Fee |
|---|---|
| Orders below ₹15,000 | Free |
| Orders above ₹15,000 | 2% of order value |
| Custom or Made-to-Order Products | 10% of order value |
Why Are Fees Charged?
For larger or customized orders, payment processing, inventory allocation, and operational costs may already have been incurred at the time of cancellation.
Refund Timeline
Approved refunds are generally processed within 1–2 business days.
2. Cancellation After Processing but Before Courier Pickup
When Does This Apply?
Your order has been packed and a shipping label has been generated, but the courier partner has not yet collected the shipment.
Cancellation Charges
| Order Type | Cancellation Fee |
|---|---|
| Standard Orders | 3% of order value |
Why Is a Fee Charged?
At this stage, packaging, handling, and processing costs have already been incurred.
Refund Timeline
Refunds are generally processed within 1–2 business days after approval.
3. Cancellation After Shipment Pickup (In Transit)
When Does This Apply?
The shipment has been picked up by the courier and is already in transit to the delivery address.
Cancellation Charges
| Order Type | Cancellation Fee |
|---|---|
| Standard Orders | 15% of order value |
| Orders above ₹15,000 | 15% of order value |
| Custom Orders | Non-Cancellable |
Why Is a Fee Charged?
Once a shipment is in transit, transportation, handling, return logistics, and restocking costs are incurred.
Refund Timeline
Refunds are processed after cancellation approval and shipment status verification.
4. High-Value & Custom Orders
| Order Type | Before Processing | After Processing | In Transit |
|---|---|---|---|
| Orders Above ₹15,000 | 2% Fee | 3% Fee | 15% Fee |
| Custom / Made-to-Order Products | 10% Fee | Non-Refundable | Non-Refundable |
Important Note
Custom-made products are manufactured or prepared specifically according to customer requirements and therefore may not be eligible for cancellation or refund once production or processing has begun.
5. Returns After Delivery
7-Day Return Policy
Eligible products may be returned within 7 days of delivery, subject to the return eligibility conditions outlined on the website.
Returned products must:
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Be in original condition
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Include all accessories and packaging
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Show no signs of misuse or damage
Refunds are processed after successful inspection and approval.
30-Day Satisfaction Program (Eligible Products Only)
For selected single-unit purchases, customers may return the product within 30 days if they are not fully satisfied, even when no manufacturing defect exists.
Conditions include:
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Product condition verification
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Proper packaging for return shipment
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Successful warehouse inspection
A usage and handling charge of up to 30% may apply.
Warranty Coverage
Following the return eligibility period, applicable products continue to be covered under the manufacturer's warranty terms.
Warranty coverage may include:
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Replacement parts
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Technical support
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Service assistance, subject to product eligibility
Please refer to the applicable warranty policy available on the website.
Customer Commitment
We strive to provide:
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Clear and transparent cancellation fees
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Timely refund processing
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Regular order status updates
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Fair and customer-friendly policies
Our objective is to maintain a smooth shopping experience from order placement through delivery and beyond.
Policy Updates
JeeloeStore reserves the right to modify, update, or revise this Cancellation & Refund Policy at any time without prior notice. Changes will become effective immediately upon publication on the website.
Last Updated: June 2026
